Question 1

How do I pay, and is it safe?

Accepted Answer

Every payment in the app — clothing orders, show tickets, music support and pre-orders, booking Africana Fai, the WhatsApp number and advert slots — is processed by Paystack on their secure encrypted checkout. We never see or store your card details.

Question 2

Do I need an account to buy?

Accepted Answer

No. Tickets, music support, booking Africana Fai and the WhatsApp number all work as a guest — just enter your name and email and continue to Paystack.

Question 3

Where do I get my receipt or ticket?

Accepted Answer

The moment Paystack confirms your payment, an email is sent automatically from africanafai@gmail.com with your full receipt details, or your show ticket for ticket purchases. Check your inbox, and your spam or promotions folder.

Question 4

I paid but no email arrived. What now?

Accepted Answer

Payments are re-checked with Paystack automatically every few minutes, so a confirmed payment is never lost. If the email is still missing after 15 minutes, write to africanafai@gmail.com with your name and payment reference and we will resend it.

Question 5

How is delivery charged?

Accepted Answer

Delivery is calculated automatically from our nearest stocking city to your address. Buy several items in one order and you pay that delivery fee once for the whole order.

Question 6

How long does delivery take?

Accepted Answer

Between 5 and 30 working days depending on your country. You can follow your order any time on the Track Order page.

Question 7

Can I see prices in my own currency?

Accepted Answer

Yes. Your location is detected automatically and all prices are shown in your local currency, while the charge itself is taken in USD or KES.

Question 8

What is the WhatsApp number offer?

Accepted Answer

A one-time payment of $2.32 (shown in your local currency). Once Paystack confirms it, the founder's WhatsApp number is emailed to you instantly so you can text, call or video call Africana Fai directly.

Question 9

What can I book Africana Fai for?

Accepted Answer

Public performances at $1,300, private events at $1,500, and Book Out with Africana at $9. Enter your name, phone number, meeting location and date and pay securely through Paystack.

Question 10

How does advertising with you work?

Accepted Answer

Choose a plan, upload an image or a video of up to 30 seconds, and pay. Your advert goes live on the homepage carousel the moment your payment clears and runs for the hours in your plan.

Question 11

Can I change the language of the app?

Accepted Answer

Yes. Use the language button in the top bar and pick from the full list of supported languages — every part of the app is translated instantly, and your choice is remembered.

Question 12

How do I contact support?

Accepted Answer

Email africanafai@gmail.com. We reply to every message, and buyers who have the WhatsApp number get priority replies there.

Commonly Asked Questions